FAQs About Your Hat Order: Everything You Need to Know

Now that we’ve covered the basics, let’s dive into the most frequently asked questions about placing an order for your custom hats and headwear. These answers will help guide you through our simple and efficient process!

Frequently Asked Questions About Your Hat Order

1. How Do I Place an Order for Custom Hats?

Answer: Placing an order with us is simple! First, you can visit our website at novae-apparel.com to explore our various hat options, including baseball caps, golf caps, and performance caps. After choosing your preferred hat style, you can select the customization options, such as color, logo placement, and patch design. You’ll need to send us your logo or design (if applicable), and our team will guide you through the rest of the process.

2. What is the Minimum Order Quantity (MOQ)?

Answer: As a B2B wholesale business, we require a minimum order quantity (MOQ) of 300 pieces per design. This ensures we can provide competitive pricing while maintaining the quality standards you expect. For larger orders, we can accommodate even higher quantities, up to 1.26 million pieces per month.

3. How Long Will It Take to Produce My Custom Hats?

Answer: Our production time depends on the complexity of your design and order size. Typically, it takes around 15-20 business days for us to produce your hats once the design is approved. For larger orders, it may take longer. Please contact us directly to get an accurate estimate based on your specific needs.

4. Can I Customize the Logo or Design on My Hats?

Answer: Absolutely! Novae Apparel specializes in customizing logos and designs on hats. Whether you want embroidery, screen printing, or patches, we offer a wide range of options to suit your style. Just provide us with your logo or design, and our team will ensure it’s perfectly applied to your hats.

5. What Materials Are Available for My Custom Hats?

Answer: We offer a variety of materials for your custom hats, including cotton, polyester, and performance fabrics. Depending on your needs, you can choose the best material for comfort, durability, and style. If you need a specific fabric type, feel free to let us know, and we’ll help you find the perfect match.

6. How Do I Approve My Hat Design Before Production?

Answer: Once you’ve submitted your logo and design preferences, we will create a digital mock-up of your custom hats. You’ll receive the mock-up for approval before we begin production. We want to make sure you’re completely satisfied with the design, so feel free to request any changes.

7. What Are the Payment Terms for My Order?

Answer: We offer flexible payment terms to make the process as convenient as possible. For first-time orders, we require a 30% deposit to start production, with the remaining balance due before shipment. For larger orders or repeat customers, we can discuss different payment arrangements to suit your needs.

8. How Do You Handle Shipping for Large Orders?

Answer: We ship worldwide to major markets such as the USA, Europe, and Canada. Once your order is completed, we will arrange the shipping through air freight or sea freight, depending on the size and urgency of your order. For larger orders, we recommend sea freight to keep shipping costs affordable. We can also assist with customs clearance to ensure your hats reach you on time.

9. What If I Need My Hats Delivered Faster?

Answer: If you need your custom hats faster, we offer expedited air shipping options. While this may incur additional costs, we can work with you to ensure a faster turnaround time without compromising quality.

10. Can I Get Samples Before Placing a Full Order?

Answer: Yes! We highly recommend ordering a sample before placing a large order. A sample allows you to check the quality, design, and fit of the hat before proceeding with mass production. You can request a sample by contacting us directly, and we’ll be happy to assist you.

Why Choose Novae Apparel for Your Custom Hat Orders?

At Novae Apparel, we take pride in offering high-quality custom headwear for businesses and individuals. With our 23 production lines and the ability to produce 1.26 million hats per month, we’re capable of handling both small and large orders efficiently. We specialize in baseball caps, golf caps, running caps, and performance caps, and we’re here to make sure your designs come to life exactly as you envision them.

As a B2B wholesale business, we’re equipped to serve a wide range of clients, including brand owners, baseball cap dealers, distributors, and corporate buyers. Whether you need custom hats for your business, team, or event, Novae Apparel has the experience and capacity to meet your needs.

Summary

Ordering custom hats should be an exciting and easy process. Whether you’re new to custom headwear or have experience ordering in bulk, the FAQs above will guide you through everything you need to know. At Novae Apparel, we’re committed to offering top-quality custom hats with flexible ordering options to suit your needs. If you have more questions, don’t hesitate to contact us at info@novae-apparel.com!